Delivery Information

How much does delivery cost?

Unless otherwise agreed, the following delivery charges will apply to all orders placed via www.memory-express.co.uk. Customers who have negotiated discounts with us may log in to the site to see those discounts online.
 

How quickly will my order arrive?

We will endeavour to ship all orders of in stock items within 2 working days of order. Please be aware, however, that orders of in stock items may take up to five days. Items being restocked will be shipped when they arrive with us. All delivery dates are estimates.

All deliveries will require a signature - if you are not in at time of delivery, a card will be left. Orders returned to us due to non-delivery are subject to additional delivery fees and restocking charges where appropriate.

Can I get my order faster?

Business customers with particularly urgent requirements are advised to contact our Sales department on 020 8453 9700 where other delivery options including timed next day and same day deliveries can be discussed.

Items are regarded as being in stock, when they are in stock at time of order processing. Stock is allocated on a first come first served basis and may take some time to update on the website.

Which carriers do you use

We generally use Royal Mail's insured services for Memory orders and City Link for other items. On occasions, we may ship from our suppliers' stock for your convenience. In these cases the carrier will depend on that chosen by the supplier but will normally be UPS, City Link or DPD.

Can I track my order online?

Absolutely. Please visit this link and enter your order information. We can currently track just over 90% of our orders through to point of delivery - a few "direct shipped" orders cannot be shown and will state "Awaiting Despatch". If your order continues to say this after a couple of days, please give us a ring on 020 8453 9700 and we will do our best to help.

Can you ship abroad?

Generally, we only deliver to the UK, Northern Ireland, the Isle of Man and the Channel Islands. Corporate customers who have credit accounts with ourselves may have other arrangements in place.