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IBM ServicePac Warranty Upgrade 4 Years On-site Repair 24x7x4 Hour Response for IBM System x3400 Servers PDF

Computing > Service Packs

IBM

Part Code: 68Y5326Fastfind:2LLLP
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IBM ServicePac Warranty Upgrade 4 Years On-site Repair 24x7x4 Hour Response for IBM System x3400 Servers at Memory Express

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Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of: Extended hours of coverage Upgraded service delivery method (SDM) Higher level of response time objective. IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.
TypeExtended Service Agreement
Services ProvidedOn-Site Repair
Contract Period4 Years
Response Times4 Hours
Service Coverage24 hours a day / 7 days a week

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Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of: Extended hours of coverage Upgraded service delivery method (SDM) Higher level of response time objective. IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.

Support

TypeExtended Service Agreement
Services ProvidedOn-Site Repair
Contract Period4 Years
Response Times4 Hours
Service Coverage24 hours a day / 7 days a week
CompatibilityIBM System x3400 Servers (7836)

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